In Umeå, about 37,000 university students often seek affordable furniture to personalize their living spaces. Second-hand shopping and donations of are very common in Swedish culture, such as IKEA's "Cirkulärbutiken", and many local second-hand shops. We wanted to explore in more depth the social, cultural and emotional interactions that underlie these behaviours. That is our starting point.

Designing a toolkit gives me an opportunity to consider interaction design from a more human related perspective: how to shape the relationships among humans, materials and activities and how to bring cognitive, emotional and physical aspects into a successful whole. The multiple layers from the context also push me to switch back and forth among design a toolkit for other designers, design the materials for the participants in the workshop and design the interactions in the workshop to achieve the goals.

We firstly tried out this method to gain stories from the respondents life experience. Compared with conventional interview, active interview doesn't treat people as a vessel of the answers for the designers to extract what they want, but try to discover which part of the life experience could be supported by the service.

The toolkit aims to help others facilitate a workshop to discover potential opportunities in an exsiting service and ideate future scenarios as the material to develop further design.

In this project the challenge we faced with is that, we couldn't only design a method without a solid ground to apply. We have to design the method and the service parallelly, sometimes it's difficult to switch thinking between them.